Shipping policy
Thank you for shopping with Nique online! We’re excited to help you care for your furry friend. Below is everything you need to know about our shipping process.
Shipping Locations
We currently ship within:
- Australia and Internationally
Domestic Shipping Policy
Shipment processing time
Please allow between 7-21 business days up to 30 days for your shipment to arrive.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Delivery delays can occasionally occur.
In the case that there is a significant delay in shipment of your order, we will contact you. Delays in shipments are provided by third parties, that we cannot control.
We do our best to get your order to you on time, but delays may occur due to:
- Carrier issues
- Weather conditions
- High-volume seasons
If your order is significantly delayed, please reach out to us at info@niqueonline.com or get timely updates on our Track Your Order page.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout relative to your order volume, size and weight.
Free Shipping
We offer free standard shipping on some products in store.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please use this to track your delivery.
Damages
Nique online is not liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods before filing a claim. Please contact the shipment carrier to file a claim.
Incorrect or Missing Addresses
Please double-check your shipping information before submitting your order.
We are not responsible for delays or lost shipments due to incorrect addresses. If you notice you have provided your incorrect address details shortly after placing your order, please contact us immediately and we will do our best to rectify the situation. Please contact us at info@niqueonline.com
Need Help?
If you have any questions about your order or our shipping policy, feel free to contact us at:
info@niqueonline.com